Handling complaints can be complex. The legal framework is demanding, the issues raised are often sensitive, and the process places a time demand on school leaders and governors. Camden Learning provides a dedicated complaints support service to help schools navigate these situations confidently, lawfully and with clarity.

Our specialist offer ensures that schools are never left to manage complex complaints alone. We provide the expertise, tools and guidance needed to respond effectively, maintain trust with families and meet all statutory obligations.

What the service provides

Camden Learning offers a comprehensive programme of support, including:

Expert advice and guidance

• Advice throughout the complaints process, from early-stage concerns to escalated cases
• Guidance on running fair, thorough and well‑managed investigations

Support for Governors

• Advice on forming and running governor complaints panels
• Assistance in identifying independent governors when required

Training and Professional Learning

• An annual governor training session focused on complaints handling and statutory requirements
• Briefings for headteachers and senior leaders on any updates to the complaints policy
• In‑school training for staff and governors, available on request

This support helps ensure that all school staff and governors are confident, consistent and fully informed when dealing with complaints.